Frequently Asked Questions
Everything you need to know about your Soeur experience.
What is the standard delivery time for my order?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days for domestic orders and 7-10 business days for international destinations.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, in their original packaging, and with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
How can I track my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Do you offer international shipping?
Yes, Soeur ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
How do I care for my Soeur garments?
Each piece comes with a specific care label. We recommend following those instructions carefully; generally, we advise dry cleaning for tailored pieces and cold hand-washing for delicate knits.